It’s 30 minutes until I leave for the weekend……..and I haven’t posted to my blog once this week! It’s now or never!
And to think, I actually signed up on Meebo at about 9am on Monday – I swear! I’ve had it on most of the week, but haven’t actually communicated with anyone via IM the whole time. Although that is more my fault than anyone else’s, as I’ve only added 2 people to my buddy list and more often than not, they’re out on the floor helping the public rather than sitting behind their computer like me.
So [[insert obvious uses for IM as a reference tool here]]. I see others’ point about a customer being able to see library staff working (or not working, or not visibly working) on their IM’d request and the implications of all that. I also think that there might be a person here and there that just won’t ask for help in person, for whatever reason. Might not happen often, but if we have a tool to help that person, too – all the better! It does call in to mind the issue of priorities when working on the desk 1) customers in person, 2) telephone calls, 3) IM??? Customer Service meets multitasking -to the extreme!
